Horizon Lounge by Swissport

Frequently Asked Questions

• Can I access this Aspire Airport Lounge as a Dragonpass Holder, Priority Pass Holder or Other Card Holder Scheme?

  Yes, you can. But you must bring a few things with you to gain access. 

  If you’ve reserved a place at our Aspire Horizon Lounge in Geneva and you are currently a Dragonpass Holder, Priority Pass Holder or some other bank cardholder scheme, you will be asked to present your card in addition to your confirmation upon arrival at the airport lounge. 

  Anyone who fails to provide a valid lounge access card will, unfortunately, be denied entry to the Aspire Horizon Lounge in Geneva Airport.  

  If you have reserved for more than one person, but do not have enough credits on your card for this on the day, you will be asked to pay the walk-up price at the lounge or you will be denied entry.  

  Please note, you must still reserve your place in our Horizon by Aspire Lounge as a Dragonpass Holder, Priority Pass Holder or a similar Airport lounge bank card scheme due to each lounge having a mandated person capacity.  

• What Food and Drink Can I Eat in the Horizon by Aspire Airport Lounge in Geneva?

  We offer all travellers in our Aspire Horizon Lounge a range of carefully selected hot and cold dishes, light bites and snacks for our guests to enjoy. 

  Our lounge team work hard to create a menu with variety so that guests can enjoy something different each time they visit. 

  We also have a range of internationally recognised alcoholic drinks available, including wines from various renowned Swiss regional cantons, so our guests can try a little taste of Switzerland before they fly. 

  A range of complimentary soft drinks, juices and non-alcoholic beverages are also available.  

  You may be reminded about alcohol consumption and your compliance requirements to safely board your flight.

  Please always report allergies or special dietary requirements to an Aspire Lounge Team member for advice or assistance. 

  Please note that some of our food items are only available at selected times of the day and alcohol will not be served to under 18s. On occasion, you may be politely asked to show proof of age if you appear 18,  in line with local licencing laws. 

• What are Schengen and Non Schengen travel zones?

  Schengen is actually a treaty or convention, signed in the Luxembourg village of Schengen in 1985, which today is simply known as ‘Schengen’. 

  Initially it was to allow for free travel between Belgium, Netherlands, Luxembourg, France and (West) Germany, so no passport control or visas were required to cross their borders. If you lived in one of the five original countries, you moved across borders freely with no passport or customs checks. 

  Today, the Schengen area or zone includes most of the EU countries and a small number of non-EU states – Norway, Switzerland, Iceland and Lichtenstein).   

  Schengen. 

  If you hold a passport from a Schengen area country, you can travel between Schengen nations freely, without needing a visa or following the entry requirements that apply to nonSchengen travellers (foreign nationals).  So Schengen airport terminals do not have passport control facilities, you just pass through them freely. 

  NonSchengen 

  If you’re travelling from outside the Schengen Area, you’ll need to use a terminal with full passportcontrol facilities so border officers can verify your documents and process your entry into a Schengen country.

  Consider this example: you and a travel companion are flying to the same destination but your partner holds a Brazilian passport while you hold a German one. You would depart through the Schengen terminal, while your partner would need to use the nonSchengen terminal, as they do not have the right to move freely within the Schengen area. Your partner would be treated as a foreign national entering a Schengenzone country and must, therefore, meet that country’s entry requirements and pass through full passport and customs checks. 

• How Close is the Horizon by Aspire in Geneva Airport to the Boarding Gates?

  Our priority is to locate our Aspire airport lounges close to airline boarding gates to optimise convenience and time for our travellers.  

  It makes the whole process of boarding your flight easier and stress free so you can spend more time enjoying the amenities in our Geneva Aspire Horizon Lounge.  

  Simply head down the staircase from the lounge and you are in the main departure hall and the start of the departure gates. 

  A Gates – usually 3–5 minutes  

  B/C Gates – usually 5-8 minutes 

  D Gates –  usually 5-8 minutes.  D Gates are Non Schengen flights, so you must account for passing through Passport Control 

  Geneva is a large and busy European airport. Please check the distance and walking time to your gate, as this can vary depending on luggage, your travelling party, and your health. 

  Directions: 

  Once you’ve cleared security, you will enter the central departure concourse and see the airside retail shopping area directly ahead of you.  

  The Horizon Lounge by Aspire is just beyond the first cluster of shops in the retail area, located up on the mezzanine level.   

  There is a main staircase up to the mezzanine level or you can use the nearby elevator access on the Gate A side or towards the B and C pier side. 

• Is an Aspire Airport Lounge Open to All Travellers?

  Yes. We believe all travellers deserve a good meal, good food and a seriously comfortable seat.   

  We welcome all travellers and specifically design our Aspire Lounges to accommodate the needs of all types of travellers too.  In our Aspire Horizon lounge, you will find comfortable seating and dining arrangements to suit individuals and small groups.  Our Horizon Lounge offers a quiet space, perfect for getting preflight work done or simply relaxing. 

  It doesn’t matter which airline you fly with or whether it is economy or first class, you are welcome in our Horizon by Aspire Airport Lounge. You will need a valid boarding pass and simply agree to our terms and conditions of entry then start relaxing. 

• How Long Can I Stay in the Geneva Horizon by Aspire Airport Lounge?

  Our standard ‘stay time’ in an Aspire Lounge is 3 hours duration prior to the scheduled departure time of your flight.   

• Will I Get My Gate Information in an Aspire Lounge?

  Our aim is to create a relaxing and stress free environment for our Geneva Aspire Horizon Lounge guests to enjoy before flying. Consequently, we do not make tannoy flight announcements in our Aspire airport lounges.   

  We do provide all the necessary boarding and flight information on our flight information screens located around our Aspire Horizon Lounge, or you can choose to track your flight information via our Aspire ‘in-lounge’ digital platform. 

  If in doubt, always ask an Aspire Lounge team member for help or advice and do remember to always leave enough time to get to your boarding gate from our Horizon by Aspire Lounge in Geneva airport. 

• Are Children and Infants allowed in this Aspire Horizon Lounge in Geneva Airport?

  The Aspire Lounge does accept children but they must be accompanied by an adult guest with a legitimate lounge reservation.

• Does the Aspire Horizon Lounge in Geneva Airport Have Restrooms?

  No, the toilets are outside the lounge, nearby in the main terminal.  

• Is There a Dress Code for Aspire Airport Lounges?

  Our Aspire Airport lounges have a relaxed 'Smart-Casual' dress code as we appreciate that all our customers want to travel in comfortable clothing. 

  This means we do allow items that are not typically associated with smart casual wear. You can travel comfortably in clothing such as: Smart shorts (Chino Shorts / Cargo Shorts), Sandals, Smart Trainers, Non-Sport Fashion Tracksuits, Hooded Tops, Smart T-Shirts, Jeans etc. 

  We don’t allow clothing such as (but not limited to); Vest tops for men, Football / Rugby Team Shirts, Clothing with offensive slogans, baseball caps, tour shirts, fancy dress or onesies  

  Guests are kindly requested to adhere to the Aspire Airport Lounge dress code by ensuring they are dressed appropriately at all times. 

  Please refer to our Terms & Conditions for more information.